If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process). If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Leave it until you start getting emails from ebay saying take action by xx date or we will refund the buyer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Vora offered £7.50, although the screenshot of a photo sent by the buyer did not show evidence of staining. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. To add insult to injury, you incurred an unresolved case strike at the time the buyer escalated the request. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. “Professional scammers often never notify eBay, nor leave feedback because, if they do, sellers can respond via feedback which stays forever to warn other sellers,” he says. Buyers can, for instance, leave anonymous negative feedback against a seller, but sellers are only given a positive button to rate buyers, although they can type a more forthright comment beneath the cheery “+” heading. If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, eBay may not require the buyer to return the item to the seller. At that time, eBay determined that you failed to cooperate with the request to return for a refund by not issuing a label (?? Get your refund. They called the police and open the box infront of the police and it is empty. This is going to open the flood gates to buyers to open disputes without having to be accountable for returning items. Returns, missing items, and refunds for buyers In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Catherine Lewis was left out of pocket after selling a coat. and not authorizing the retur for refund ??). It was that easy for the buyer. eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. The promise was to encourage buyer confidence in the online auction site, but it can be exploited by unscrupulous buyers to obtain free goods. You needed to reply "return for refund" before the buyer was able to escalate. Refund the buyer: The buyer will get a full refund, including the original shipping costs. They are desperate to keep buyers, good or bad. After all, I did treat her well and acted professionally and gave her the benefit of the doubt, let her keep the item, and gave her 100% refund. ~ Anais Nin. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Good thing the return request was not for the $400 regulators! I did so, but my appeal was rejected as I did not provide the report from the police.”. Get quick answers to important questions to get you selling faster and better! They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. A message from customer services explained opaquely: “I understand that in our return policy the buyer should return an item in same condition and most of the times we our seller how if they receive item back in different condition. Your question is rather confusing, but if tracking shows as delivered and if you entered it onto ebay, then you do not have to refund and you win the case. Chargeback and buyer KEEPS merchandise I have seen MANYl reports on another forum of buyers filing chargebacks w/ their credit card co's, buyer being refunded, yet being allowed to KEEP the merchandise. Vishal Vora used eBay to auction a £115 BabyBjörn bouncer when his children had grown out of it. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Meet other eBay community members who share your passions. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. He emailed the buyer demanding the item, or his money back. The principle came at a cost – the £70 in court fees and administration outweighed the award and he must find a further £70 if he wants a summary of the judgment. Well cobblers we will send it. eBay buyer scams: 4 frauds sellers need to watch out for. “Our team is on the lookout 24/7 for bad buyer behaviour and they’re backed by large-scale, automated detection systems that examine millions of transactions every day.”. I packed it up, trotted down to the post office and posted it. Buyer claims the item wasn’t received When a buyer returned a part, which he admitted had been damaged by his mechanic, eBay told her it would investigate but then refunded the buyer without her knowledge. Ebay claimed that, since it can’t verify the condition an item is returned in, it refunds sellers on a courtesy basis, but that Grimm has made several such claims of returned goods, so no longer qualifies. Ebay insists that each dispute is investigated before refunds are issued. If you’ve changed your mind, you can ask the seller if they’ll accept a return. 4 min article Check the status of your return or missing item request We had to file a claim with the USPS service once for a missing shipment (we had already refunded the buyer) and we were told by the post master that sometimes the claim will be honored and the value of the item will be refunded to the seller and then weeks later the buyer will actually receive their missing package. It usually takes 3 to 5 business days for a PayPal refund to go through. Photographs show that you have lived.” -Unknown. Seller should THEN take it up with Fed EXP. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. The best practice is to send refunds through the eBay platform. Its around £100 in value and 100% genuine. Secure a Partial eBay Refund in a Few Minutes. ... That way they keeps the goods AND get a refund. A buyer has opened a dispute after buying an item from me and is the saying the item is counterfeit. If the buyer filed a SNAD return (not as described), you have to authorize the return for a refund and, because you have a no return policy, you have to provide a return shipping label or let eBay know that you want eBay to issue the label. If there really is … If there really is something wrong with the item, you cannot resell it. The op didn't lose because of a no refund policy. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. When they do, you'll receive an email letting you know. Ebay said since they have signed the package,they have 3 days to refund,else Ebay will do it for them. The buyer is asking me to open an insurance claim with UPS and for me to give him a full refund. Anna Wabrobska is a business seller of car parts. Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” Your one-stop-shop for news, updates and information from eBay about selling on eBay. You can return it even if the seller's returns policy says they don't accept returns. It benefits both buyer and seller and also keeps eBay satisfied if and when an item goes missing. The company declined to comment. “My case wasn’t about money, more about the principle.”. Ebay item sold, refund given, buyer won't return item. It eventually settled out of court days before the hearing. Either way, you're covered by eBay Money Back Guarantee. According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. Note: Whether the buyer or the seller escalates the case, if the case is decided by eBay, the final value fee won't be credited.Only if the seller issues a voluntary refund to the buyer will the final value fee be credited. “I’ve told them to take me to court and I look forward to defending the claim if it ever happens,” he says. I had hoped paypal stopped doing that by now. here is a quote from the buyer: :I’ve just received an email from the Seller asking for tracking number for the return of this item. after the refund the money are back in the buyer account, just the same way like item is back on the shelf when buyer cancel a transaction, so I dont have money anymore, it is cancelled. Buyer purchases item on eBay and then asks to cancel. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. The buyer paid via Paypal. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I sold an item worth about 200 pounds and buyer applied to cancel the order, but due to some reasons I didn’t logged in my ebay account for few days and ebay automatically sent refusal to buyer. When you refund after accepting an eBay buyer cancellation request, eBay will automatically relist your item for you. Once you start a return, the seller has 3 … Now you also have a unresolved dispute (case) strike on your seller account. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as described. 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