If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. One way to do this is to offer the buyer a partial refund. In most cases, if your order doesnât arrive, or if itâs faulty or damaged, youâll get your money back or a replacement. I sold a Disney figurine to someone, but did not buy insurance. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Get help with an item that hasn’t arrived. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. See Partial refund guidelines. I have a buyer who was nt happy with her item and asked if she could return it, no problem we said, still waiting for item to be return? You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. Next, she opened a case. In the wrong place? View cart for details. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund ⦠It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … Always try to avoid a return. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. eBay refunded over the weekend, before the item was returned. Appeal eBay’s decision on a case for buyers. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? Recently had a cutomer who bought and picked up my items. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. There are several ways you can send an item back to the seller. She claims she returned the item. Appeal eBay’s decision on a case for buyers If you disagree with our decision after we’re asked to step in, you can ask us to take another look. If youâve changed your mind, you can ask the seller if theyâll accept a return. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Who pays the shipping costs depends on the reason you’re returning it. Re: Paypal refunded buyer, but returned item not received. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. jamadaia UKBF Newcomer Free Member. In its response to the buyer, eBay wrote that although the item had been returned âin a different condition to which it was sentâ he would be refunded anyway. Re: Buyer refunded but refuse to return the item by some reason! Bad experience with ebay "return request" and refund request". After about 2 weeks, the buyer reported the item as broken. Something went wrong. on â05-25-201904:18 PM. If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. Most sellers accept returns if you've changed your mind â check the listing for details of their returns policy. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. The amount you refund depends on what was wrong with the item or service received by the customer. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I sent an item back to the seller, but it got damaged at some point in the shipping process. I have been selling these racks over ebay more than 10 years. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. There are three ways to issue eBay refunds. Return an item for a refund If your item arrives damaged, doesnât match the listing description, or is the wrong item, you can return it for a refund. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. I see only their ebay … So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. Enter your search term to display live search results. Paypal refunded buyer, but returned item not received. I asked if he wanted a partial refund, or return it. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Either way, you’re covered by the eBay Money Back Guarantee. Shop by category. Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. The only advise they gave me was to file a small claim suit since he committed fraud. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. I had multiple items in my cart and paid with paypal via ebay. When the seller has accepted your return, you may need to send the item back to them. What is an eBay partial refund? Returns, missing items, and refunds for buyers. Ebay refunded the buyer … Then, we have to call the CS and ask to closse the Return Request. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. It is theft. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. Hi there, Appreciate if someone could shred a light. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. When I go into my paypal history, I do not see the email address of the seller. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. Offer a refund as a managed payments seller . Clearly shown in more than one photo. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Enter your search keyword. As a new seller I would advise you to call ebay next time before doing a thing. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. We’ll review the request, and get back to you and the seller with our decision. I went through something very similar. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. Ebay item returned but not refunded? I want to pay for the item but there are 2 issues. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). In my past expereience, we have to wait 30days. When I found out the buyer had requested a refund I emailed buyer that I was sorry the item had not arrived in a timely manner and completely understood his desire to receive a refund. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. How to accept a return Still buyer did not return. Offer Partial Refunds . #. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. Ebay more than 10 years way to do this is to ensure you 're able to get paid be,! 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